Air Deccan Rescheduling and Cancellation

The Rescheduling / Cancellation Policy - Effective 12th October 2007
Deccan has introduced a new Cancellation / Rescheduling Policy for all its passengers with effect from 12th October 2007.
Please note: This Rescheduling / Cancellation Policy supersedes all previous rescheduling / cancellation policies; all old rescheduling / cancellation policies will no longer be valid.
Rescheduling by the Passenger
Rescheduling of the ticket is only possible ahead of 2 hours prior to flight departure. The passenger is allowed to modify the flight, the sector, the route and the date of travel on his / her ticket along with payment of a rescheduling fee and the fare difference. No change is possible within 2 hours of flight departure.
Once the ticket has been issued, the name of the passenger cannot be changed.
Rescheduling fee of Rs. 500/- per passenger/ per sector along with the fare difference will be charged for any postponements / advancements, for all passenger tickets.
Since our fares are dynamic, the differential fare will be collected as below:-
If the applicable fare (basic and surcharge) is more than the current fare, the difference amount will be charged to the passenger along with a Rescheduling Fee of Rs.500/- for either advancement / postponement of the flight.
If the applicable fare (basic and surcharge) is less than the current fare, the difference amount WILL NOT BE REFUNDED to the passenger. The passenger will have to pay a Rescheduling Fee of Rs.500/- for either advancement / postponement of the flight.
Tickets booked under Superflier/ Valueflier can be re-scheduled only once per passenger, per sector as per the terms and conditions under these schemes.
Cancellation by the Passenger
Incase a passenger cancels a ticket, there will be no refund against the Ticket. Rs. 500/- ( per person) along with the transaction fee will be deducted from the ticket value and the balance amount will be held in the form of an OPEN TICKET/ Voucher, in the name of the passenger (s).
There will be no cancellation charges for an infant.
Tickets can be cancelled only through the Deccan Call Centre and requests for a Open Ticket can be placed. A Voucher Number, will be issued in the names of the passengers listed on the given ticket, whose ticket has been cancelled.
If multiple passengers are cancelled at one go then there will be only one Voucher generated, but if an individual passenger is cancelled separately, then different vouchers can be generated, based on the requirement of the ticket holder, for which a request needs to be placed with our Call Centre, at the time of cancellation.
The Open Ticket/ Voucher is valid for a period for 180 days from the date of issue. The passenger can re-book for travel within the validity period at the end of which the Open Ticket/ Voucher will expire and there will be no refund against the Open Ticket/ Voucher.
This Open Ticket/ Voucher would need to be recorded by the passenger, for future reference at the time of redemption.
Redemption of Open ticket / Voucher
The Open Ticket/ Voucher can be redeemed for travel on any Deccan sector, by quoting the Open Ticket/ Voucher # and providing necessary information for validation, through the following access points only
All India Call Centre – 39008888 ( prefix city code)
Airport Reservation Counters
City Offices- Bangalore and Chennai
At the time of redeeming the Open Ticket/ Voucher, if the applicable fare (basic and surcharge) is higher than the value of the Open Ticket/ Voucher, the difference amount will be charged to the passenger and will need to be paid through a credit card, through our All India Call Center 39008888 ( prefix city code) or by Credit Card/ Cash at the Airport and City office counters.
Once the Open Ticket/ Voucher has been issued, the status will be set as “Issued- Must Fly”.
The Open Ticket/ Voucher is not transferable and only the passengers booked on the original ticket, whose names are mentioned on the Voucher can avail of the Open ticket at the time of re-booking the ticket.
Rescheduling by Deccan
In case of circumstances beyond its control, Deccan may without notice delay a flight. If due to such circumstances Deccan delays a flight beyond 2 hours, is unable to provide previously confirmed space, the passenger can avail either of the two options:
FREE RESCHEDULE: Reschedule the ticket for travel on any Deccan flight, within a period of 180 days from the date of the delayed flight (subject to availability). The ticket has to be rescheduled, before the departure of the delayed flight. OR
FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the passenger (if the passenger has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The passenger will be required to collect the refund from the point of purchase and within 1 month of the date of travel.
Inability of the passenger to either re-schedule or cancel the ticket before the departure of the flight in case of flight delay beyond 2 hours, will result in the passenger becoming a no-show, after which re-scheduling of the ticket or any refund will not be possible.
Cancellation by Deccan
In case of circumstances beyond its control, Deccan may without notice cancel a flight. If due to such circumstances Deccan cancels a flight, the passenger can avail either of the two options:
FREE RESCHEDULE: Reschedule the ticket for travel on any Deccan flight, within a period of 180 days from the date of the cancelled flight (subject to availability). OR
FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the passenger (if the passenger has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The passenger will be required to collect the refund from the point of purchase and within 1 month of the date of travel.
Note: Inability of the passenger to either re-schedule/ cancel the ticket within the stipulated time of 180 days from the date of cancellation of the flight, will result in the ticket becoming invalid after which re-scheduling of the ticket or any refund will not be possible.
Deccan will not provide for any refreshments / accommodation / local transportation in case of a cancelled flight.

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